Terms of Service

  Terms and Conditions

We at Blue Angels Cleaning would like to express our gratitude for the opportunity to serve you and have you as our partner.

Our company takes pride in creating and cultivating long and healthy relationships with our customers, who we affectionately call partners.

In this document you will find valuable information about our future relationship and how it can be better and lasting, to guarantee your satisfaction and the delivery of excellent services.

The guidelines below will ensure a high-quality and mutually respectful working relationship.

Yours sincerely,

Team Blue Angels C.O.

OUR MISSION

 At Blue Angels Cleaning Service, our mission is to deliver superior cleaning services with professionalism, efficiency, and integrity. We are dedicated to exceeding the expectations of our clients by providing meticulous attention to detail and personalized care in every cleaning task. Through continuous training, innovation, and a commitment to excellence, we strive to enhance the lives of our clients by creating pristine living spaces where families can thrive, feel secure, and be proud to call home.

OUR VISION

 To emerge as the top choice for families seeking impeccably clean homes and exceptional service, blending professionalism with a warm, friendly approach that redefines excellence in the cleaning industry.

SUMMARY

1. YOUR CLEANING DAY RESPONSIBILITIES;
2. ACCESS TO YOUR HOME/CLEANING LOCATION;
3. PETS
4. LAUNDRY
5. EXTRA SERVICES AND DETAILS
6. YOUR PREFERENCES AND DATABASE
7. PAYMENTS AND OTHER FEES
8. SATISFACTION AND FEEDBACK POLICE
9. DAMAGE TO FURNITURE AND BROKEN ITEMS (DISCLAIMER)
10. CANCELLATION POLICE
11. CODE OF ETHICS / NON-COMPETE AGREEMENT
12. CONTACT INFO AND BUSINESS HOURS
13. CLIENT HUB INFO
14. CLEANING SUPPLIES AND MATERIALS
15. CHECKLISTS OF SERVICES
16. FINAL CONSIDERATIONS

1.      YOUR CLEANING DAY RESPONSIBILITIES:

• Remove clutter, toys, items of value, and any hazards that could cause injury to your cleaner.
• Put Your Personal Belongings
• Pick up Any Clothes or Laundry Around the
• Clear Any Dirty

2.   ACCESS TO YOUR HOME / CLEANING LOCATION:

• If you issue us a key, it is kept secure and distributed to your cleaner for service appointments only. (We prefer not to keep a physical key).
• A hide-a-key, door code, garage code, or loaner key are the BEST options if you are not comfortable issuing us a key.
• If your cleaner is unable to gain access to the service address on the day of your scheduled cleaning appointment, a full cleaning fee will be charged so please be certain the method of entry is a no-fail one.

3.   PETS:

• You are responsible for making sure your pet(s) are in a safe spot during your This is both for your pet’s and your cleaner’s safety. Many pets are not comfortable with visitors or loud noises.
• Cleaning pet messes of any kind including litter boxes, vomit, urine, and feces, are your Rest assured that cleaners are not equipped to handle the cleanup of your pets’ waste. Dealing with urine, feces, and other bodily fluids poses potential health hazards, and as such, falls outside the scope of our services.
• Under no circumstances will we use our cleaning supplies to clean up pet If a client has a pet that has accidents, we will require the use of their vacuum.

4.   LAUNDRY:

• The cleaners do not provide personal laundry service. They can do one load of bed linens and towels if the washer/dryer is on-site, and detergent is provided.

5.   EXTRA SERVICES AND MORE:

• Refrigetor (wipe down), Add $20+
• Refrigetor (full clean), Add $50+
• Interior Oven Cleaning, Add $35+
• Sweeping of Vacuuming Screened Patio/Balcony, Add $30+ ✓Mop & Sweep Empty Garage, Add $40+
• Dishes (per filled sink), Add $40+
• For move-in/move-out cleaning or one-time cleaning full upfront payment will be
• To protect our cleaners, we cannot and will not clean blood, vomit, animal waste, mice feces,

roach feces, human waste, or litter boxes. We will also not clean any home that has any type of insect or animal infestations, such as but not limited to fleas, roaches, spiders, or bed bugs.

●      What is Not included:

• Cleaning spots on the walls: Please be aware that our house cleaners are not equipped to perform extensive washing or deep cleaning of walls. Nevertheless, they are open to performing light spot-cleaning to address small spots or stains on your interior walls, as needed.
• Polishing hardwood floors: To avoid scratching or damaging your floors, the cleaners will not be able to polish or wax your hardwood floors.
• Paint removal: Removing paint from hardwood floors or walls is not included in the cleaning service. Unfortunately, the house cleaners do not have the proper equipment or products for this task. Also, for insurance liability reasons, the house cleaner(s) cannot provide this service as they do not want to cause any damage to your walls or floors.
• Mold or other biohazards: For their safety, the cleaners might not be able to clean all the mold (only mildew) and any other hazardous materials. cleaning page.

6.   YOUR PREFERENCES AND DATABASE:

• To serve you better, we keep a database of your preferences, special requests, and unique service locations to provide clear communication to our cleaners.

• Notes include information on pets, access, cleaning priorities, what to avoid, and cleaning products if
• Temporary and permanent changes to your living conditions have a direct effect on the amount of work the cleaner provides and the pricing of your house cleaning services. It is your responsibility to notify us of changes by calling, texting, or emailing Changes that may result in additional fees include but are not limited to long-term guests, upcoming construction projects, or a new pet.
• Although it may seem convenient to discuss changes or other issues directly with your cleaner, please do not do so, as your communication will not be effective. Your cleaner has no authority to bind changes, modify your engagement agreement, accept cancellations, or evaluate time/cost adjustments. Our office, however, is well-equipped to address those concerns.

7.      PAYMENTS AND OTHER FEES:

• Payment arrangements are set up in advance and processed under your Cleaning Quote.
• Cleaners are not responsible for handling or discussing anything about payments.
• A 5% late fee will be charged if payment has not been done after 7 days after the due date.

–         A valid credit card/debit card must be on file to schedule services.

Pre-Authorization Hold

A hold will be placed on your credit card one day before your scheduled service. While some banks may display this as a charge, rest assured it is merely a pre-authorization to secure your booking.

Final Charge

You will only be charged after the completion of the cleaning service. An email/text message invoice will be sent to you immediately, confirming the transaction.

8.   SATISFACTION AND MORE:

• At Blue Angels Cleaning Services, your satisfaction is at the forefront of our mission. If anything falls short of your expectations, we provide a redo service to ensure your complete contentment. Simply inform us within 24 hours of your initial cleaning.
• Although we do not provide refunds, our dedication to your contentment remains steadfast. If any aspect of our service falls short of your expectations, our assurance is to rectify it through our redo We are committed to ensuring your complete satisfaction with the cleaning we deliver.
• To be eligible for a redo, it is essential to inform us within the 24-hour window following the completion of your cleaning.

Regrettably, redo requests beyond this timeframe cannot be accommodated.

●      Redo Service Guidelines:

• The redo will be promptly scheduled at the earliest convenient time for both parties.
• Our attention will be directed solely to the areas you identified during your notification.
• Our professional cleaning team is dedicated to performing the redo with the goal of meeting your expectations.

• Should you desire additional tasks during the redo, there may be additional costs We will communicate any extra charges before implementing changes, ensuring transparency and clarity in our service adjustments.

9.   DISCLAIMER (DAMAGE TO FURNITURE AND BROKEN ITEMS):

• We will not be liable for faulty or poorly installed furniture/fixtures, picture hangings, appliance parts, aged wood or laminate flooring, aged or brittle blinds, etc. that break or fall while cleaning.
• We do not accept liability for damage resulting from “normal wear and tear,” improper item installation, or inherent risks associated with the cleaning or movement of certain items. Clients should be mindful that some items may become brittle or weakened over time, especially when exposed to sunlight or aging, leading to potential breakage classified as normal wear and tear.
• For collectibles or items of significant value (monetary or sentimental), we recommend storing them in a case behind glass or handling their dusting and cleaning personally.
• Consequently, we do not assume the risk associated with cleaning such items. It is the customer’s responsibility to provide written notification of any items falling into this category, ensuring clear communication and mutual

10.                      CANCELLATION POLICY:

• We understand that unpredictable circumstances may necessary the rescheduling or cancellation of your cleaning To avoid incurring any charges, we require

notification at least one full business day in advance. Cancellations made on the same day or with less than 24 hours’ notice will incur a fee equivalent to the entire cost of the cleaning service. For appointments scheduled on Mondays, cancellations must be made by the preceding Saturday. Our office hours are Monday through Friday, 8:00 AM to 5:00 PM.

• Lockouts are also considered cancellations, if we cannot again access your property, we will make every attempt to contact you and wait no more than 20 minutes. When we book your cleaning, we set aside that specific time just for you. Cancellations have a significant impact on us, which is why we have these We appreciate your foresight in understanding this matter.
• Residences that have gone without cleaning for an extended period or are in a significantly deteriorated condition may necessitate multiple sessions of deep cleaning to restore them to their optimal state.

• Please note that if you need to cancel or reschedule a cleaning:

• If a weekly service skips an appointment, the next service will be billed at the bi-weekly rate.

• If a bi-weekly service skips an appointment, the next service will be billed at the monthly rate.

• Services with intervals exceeding four weeks will revert to the full one-time cleaning rate.
• These policies are in place to maintain the integrity of our scheduling and to uphold the

value we provide through our discounted recurring services. We appreciate your understanding and cooperation in adhering to these terms, which allow us to continue offering exceptional cleaning services at a great value.

11.                      CODE OF ETHICS / NON-COMPETE AGREEMENT:

• Cleaners of Blue Angels Cleaning Services are required to sign a Non-Compete Agreement, prohibiting them from soliciting, or accepting business from current or former clients while working with Blue Angels Cleaning Service, and for one year after termination.
• If a Cleaner approaches any client with the intent to perform the same tasks privately, or through another company, the client is urged to report such activity That would result in a breach of contract and legal measures would be taken towards the Cleaner.

12.                      CONTACT INFO AND BUSINESS HOURS:

• Our offices are open 8 AM to 5 PM, Monday –
• If you contact us regarding your service after hours or on the weekend, no matter the method of communication, we will be available to you the next business day.
• The best way to contact us is by TEXT message to our office at 415-577-9956.
• You can also contact us by calling 415-577-9956 or emailing info@blueangels.cleaning.
• We always respond to inquiries promptly during business hours.

13.                      CLIENT HUB INFO:

• At your Client Hub you will be able to see your upcoming appointments, and a recent quote, check and pay invoices, and print a receipt — you can now do it all in one You can log in using your registered email address.
• Client Hub Link: https://blueangelscleaningservices.launch27.com/login

14.                      CLEANING SUPPLIES AND MATERIAL:

• For your convenience, we provide all cleaning

• In the case you would like us to use your vacuum or cleaning supplies please inform the office. Your vacuum and cleaning supplies must be clean and in good We will not assume or accept any liability for damage to the unit itself, to your home, or any of its contents, and the Satisfaction Guarantee will not apply. We will not pay for the cost of the supplies and products provided.

• Our cleaners will bring all cleaning supplies like sponges, soap, all-purpose cleaning solutions, and

microfiber cloth and equipment like vacuum cleaners, shoe covers, gloves, mop, and bucket. They are trained to use these supplies but we can use yours if requested (but we are not responsible for any damage if use yours, our cleaners are not trained to use them).

• Do not expect that the cleaning will be done properly if the materials and products provided are not professionally

15.                      CHECKLISTS:

Recurring Cleaning List

Below is our checklist of what is included in your Regular Home Cleaning:

Common Space – Bedroom:

Dust Baseboards Clean Mirrors Dust Blinds

Dust Light Fixture Dust Window Ledges Cobweb Removal

Vacuum/Sweep/Mop Floors

Trash Cans Emptied & Wiped Down Dust Furniture/Decorations

Kitchen:

Cobweb Removal

Dust Baseboards Dust Blinds

Dust Ceiling Fans Dust Light Fixtures Dust Window Ledges Clean Mirrors

Vacuum/Sweep/Mop Floors

Trash Can Emptied & Wiped Down Wipe Down Cabinets

Clean Appliance Exteriors

Clean Countertops & Backsplash Clean Items (Toaster, Keurig, etc.) Clean Microwave (Inside & Outside) Clean Stove Top

Clean Tables

Clean Doors & Frames

Bathroom:

Cobweb Removal Dust Blinds

Dust Ceiling Fans Dust Light Fixtures Dust Window Ledges

Clean Mirrors Vacuum/Sweep/Mop Floors

Trash Can Emptied & Wiped Down Wipe Down Cabinets

Below is our checklist of what is included in your Deep Cleaning:

Common Space – Bedroom:

Dust Baseboards Clean Mirrors Dust Blinds

Dust Light Fixture Dust Window Ledges Cobweb Removal

Vacuum/Sweep/Mop Floors

Trash Cans Emptied & Wiped Down Dust Furniture/Decorations

Clean Doors & Frames Clean Inside Windows Clean Light Fixtures Clean Window Ledges Wet Wipe Baseboards

Dust Ceiling Fans

Vacuum Furniture Remaining Trash Removed

Clean Inside Cabinets & Drawers

Kitchen:

Cobweb Removal Dust Baseboards Dust Blinds

Dust Ceiling Fans Dust Light Fixtures Dust Window Ledges Clean Mirrors

Vacuum/Sweep/Mop Floors

Trash Can Emptied & Wiped Down Wipe Down Cabinets

Clean Appliance Exteriors

Clean Countertops & Backsplash Clean Items (Toaster, Keurig, etc.) Clean Microwave (Inside & Outside) Clean Stove Top

Clean Tables Clean Doors & Frames

Clean Light Fixtures Wet Wipe Blinds Clean Window Ledges Wet Wipe Baseboards Clean Ceiling Fans

Clean Chairs & Bar Stools Clean Inside Windows

Bathroom:

Cobweb Removal Dust Blinds

Dust Ceiling Fans Dust Light Fixtures Dust Window Ledges Clean Mirrors

Vacuum/Sweep/Mop Floors

Trash Can Emptied & Wiped Down Wipe Down Cabinets

Dust Furniture & Decorations Clean Inside and Out of the Toilet Clean Shower & Tub

Clean Sinks Clean Towel Racks Wipe Down Out of Cabinets

Clean Doors & Frames Clean Light Fixtures Clean Window Ledges Clean Ceiling Fans Clean Inside Windows Wet Wipe Baseboards

Below is our checklist of what is included in your Move-in / Move- out Cleaning:

Common Space – Bedroom:

Dust Baseboards Clean Mirrors Dust Blinds

Dust Light Fixture Dust Window Ledges Cobweb Removal

Vacuum/Sweep/Mop Floors

Trash Cans Emptied & Wiped Down Dust Furniture/Decorations

Clean Doors & Frames Clean Inside Windows

Clean Light Fixtures Wet Wipe Blinds Clean Window Ledges Wet Wipe Baseboards Dust Ceiling Fans Vacuum Furniture

Remaining Trash Removed Clean Inside Cabinets & Drawers

Kitchen:

Cobweb Removal Dust Baseboards Dust Blinds

Dust Ceiling Fans Dust Light Fixtures Dust Window Ledges Clean Mirrors

Vacuum/Sweep/Mop Floors

Trash Can Emptied & Wiped Down Wipe Down Cabinets

Clean Appliance Exteriors

Clean Countertops & Backsplash Clean Items (Toaster, Keurig, etc.)

Clean Microwave (Inside & Outside) Clean Stove Top

Clean Tables

Clean Doors & Frames Clean Light Fixtures Wet Wipe Blinds Clean Window Ledges Wet Wipe Baseboards Clean Ceiling Fans

Clean Chairs & Bar Stools Clean Inside Oven

Clean Inside Refrigerator

Clean Inside Cabinets & Drawers Clean Hood Range

Clean Inside Windows

Bathroom:

Cobweb Removal Dust Blinds

Dust Ceiling Fans Dust Light Fixtures Dust Window Ledges Clean Mirrors

Vacuum/Sweep/Mop Floors

Trash Can Emptied & Wiped Down Wipe Down Cabinets

Dust Furniture & Decorations Clean Inside and Out of the Toilet Clean Shower & Tub Clean Sinks Clean Towel Racks

Wipe Down Out of Cabinets Clean Doors & Frames Clean Light Fixtures

Wet Wipe Blinds Clean Window Ledges Clean Ceiling Fans Clean Inside Windows Wet Wipe Baseboards

Remaining Trash Removed Clean Inside Cabinets & Drawers

16.                      FINAL CONSIDERATIONS:

• Our availability is limited and presented across multiple platforms simultaneously. Priority is given on a first-come, first-served basis to clients who promptly confirm all necessary information.

Subsequently, we will dispatch an email or text confirmation verifying the reservation for the chosen slot.

• Achieving accuracy in the enumeration of rooms is essential, given that our pricing framework is intricately tied to this aspect. In our calculations, any room falling outside the classifications of dining room, living room, kitchen, or bathroom is designated as an additional room. This includes spaces like home offices, laundry rooms, and storage areas. As a result, our fixed rate encompasses a thorough cleaning of the entire residence.
• In the event of an inaccurate selection of service corresponding to the wrong number of rooms and/or bathrooms, an adjustment fee will be applied to align with the appropriate quantity.
• We do not provide partial cleaning services for residences or offices. If a partial cleaning is desired after our service has been scheduled, failure to notify us before our arrival will result in the imposition of the full-service price.
• We do not rotate cleaning, your house will be cleaned as a whole on each visit, considering the rooms and services
• We recommend all customers start with a Deep Deep Cleans will be followed by Basic Cleans – weekly, bi-weekly, monthly, etc. cleans. Our professional staff can discuss what maintenance is right for your property based on

your needs.

• Some properties may require organizational services before an initial cleaning can take place. If this is the case, we will work out a plan together that works best for you and your

• First-time cleans can take much longer depending on the size, number of bathrooms, and how much work is involved to bring the property to our standards.